If you own a car, you know how important it is to keep up with routine maintenance and repairs. But can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs?
The Federal Trade Commission (FTC), the nation’s consumer protection agency, says no. In fact, it’s illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else. Under the Magnuson-Moss Warranty Act (15 U.S.C. 2302 (C)), vehicle owners are protected in using independent shops for their vehicle care without voiding their manufacturer’s warranty.
View the FTC’s Consumer Alert web site here:
Auto Warranties and Routine Maintenance
If your vehicle is still under warranty, there is no need to go to the dealership. We perform service and maintenance work that satisfies new vehicle warranty requirements. In addition, we can also notify you of recall bulletins and warranty notices so you can return to the manufacturer’s dealer for warranty repairs.
If your vehicle manufacturer fails to honor emission/warranty claims, contact the Environmental Protection Agency at (202) 260-2080 or www.epa.gov. If federal warranty protection is denied, contact the Federal Trade Commission at (202) 326-3128 or www.ftc.gov.
If your car is covered under an extended or aftermarket warranty, we will negotiate with your warranty provider on your behalf to ensure that you receive your best return on investment.
With over 25 years’ experience, we have established relationships with the bulk of aftermarket warranty providers and have the advantage of already being approved on their authorized list of repair shop facilities, which translates to less wait time for you.
We speak their language. Through the years, we have honed our technique when submitting extended warranty claims, taking care to ensure we utilize proper nomenclature resulting in rapid approval of necessary covered repairs.
Put our skills and expertise to work for you! We take care that your vehicle is in top condition and will have you back on the road with minimal inconvenience and down time.